Shipping Policy

Thank you for shopping with NexaMart. We are committed to processing and delivering your orders as efficiently as possible. Please review our shipping operations and timeframes below.

Order Processing & Handling

  • Order Cutoff Time: 11:00 PM AEST (Brisbane), Monday to Friday.

  • Handling Time: 24 hours (Monday - Friday).

Handling time is the period required to prepare and pack your order before it is handed over to the courier. Orders placed after the 11:00 PM AEST cutoff time will begin processing on the following business day.

Fulfillment & Dispatch Locations

To bring you our vast catalog of premium bedding and wearable comfort at competitive prices, NexaMart utilizes a flexible fulfillment network. Depending on availability, your order will be dispatched in one of two ways:

  1. Local Dispatch: If your chosen items are currently stocked in our Australian facilities, they will be shipped locally for the fastest possible delivery.

  2. International Warehouse: If an item is not currently in stock locally, it will be shipped directly from our international warehouse to ensure you still receive your order within our standard delivery timeframes.

Shipping Rates & Delivery Estimates

We partner with reliable courier networks to ensure secure and timely delivery across Australia, regardless of which warehouse your order ships from.

  • Standard Shipping Cost: Free for all orders.

  • Transit Time: 3 to 8 business days (Monday - Friday).

  • Estimated Total Delivery Time: 3 to 8 business days from the date of purchase.

Pre-Orders

A pre-order occurs when we have incoming stock that has not yet reached our fulfillment centers. You can still order these products, and we will ship your order as soon as the stock arrives. This is usually on or close to the specified date shown on the product page. Shipping timeframes for pre-orders will apply from the advertised dispatch date.

Important Notes During Peak Periods

Our warehouse team works hard behind the scenes to get your order out as quickly as possible. During major sales, licensed drops, or peak periods like Black Friday and Boxing Day, processing may take slightly longer. We thank you in advance for your patience.

Contact Us

If you have any questions regarding your shipment or need help tracking your order, please contact our support team 24/7 at hello@nexamart.com.au.